Job Title: Customer Support Representative - French Speaker
Summary: Are you a skilled Customer Care Agent? Are you a tech-oriented professional within the travel industry with experience or familiarity with Global Distribution Systems? Then you’re the person we’re looking for!
We are seeking a Customer Care Agent to be the first point of contact for Amadeus customers via phone, e-service, and other media, supporting our local products, services, and solutions, with a focus on achieving effective first contact resolution in French-speaking markets.
You will join an international Amadeus Customer Service team, working with our GDS (Travel Channel), contributing to improvements in the travel and corporate sectors. Join one of the world's top software companies to power better journeys.
Main Responsibilities
1. Operations Management: Act as the first contact point for customers, providing solutions and escalating issues as necessary. Log cases accurately for reporting and analysis.
2. Customer Service Excellence: Understand customer needs, guide them through our portal, and increase product usage and adoption.
3. Operational Efficiency: Follow support processes and utilize available tools for effective case handling.
4. Communication & Collaboration: Collaborate with support teams, share knowledge, and stay updated on product and market developments.
About the ideal candidate:
* Experience in similar roles (Help desk, Customer Care) or as a travel agent.
* Problem solver with initiative and customer-oriented approach.
* Experience with GDS, preferably Amadeus.
* Proficiency in French, Spanish, and English; Italian is a plus.
* Aim to meet or exceed customer expectations.
What we can offer you:
* Attractive remuneration packages including bonus, equity, pension, insurance, and allowances.
* Global company culture with opportunities for learning and development.
* A caring, flexible, and inclusive work environment.
* Opportunity to be part of a mission-driven organization shaping the future of travel.
Amadeus is committed to diversity, equity, and inclusion, providing equal opportunity employment for all qualified applicants.
#J-18808-Ljbffr