P We are looking for a b Service Director /b to lead our b Customer Consumer Service team across Iberia /b, taking full responsibility for b service operations /b and driving a b profitable, customer-centric service business /b in Spain and Portugal. /p p As a key member of the b Iberian Management Team /b, you will play a strategic role in shaping our service culture, ensuring operational excellence, and identifying new business growth opportunities aligned with our global service vision. /p pb Key Responsibilities /b /p pb Leadership Performance /b /pulli Lead and develop the market-based service teams, ensuring engagement, satisfaction, and high performance. /lili Manage and drive service operations performance, ensuring operational efficiency and customer satisfaction. /lili Oversee the b Service PL /b, ensuring profitable growth and sound financial management. /li /ulpb Operational Excellence /b /pulli Implement and monitor the b Service Blueprint /b in the Iberian market, ensuring alignment with global and regional standards. /lili Collaborate closely with b Cluster and Regional Service Directors /b to ensure consistent operations and best practice sharing. /lili Drive the b service budget process /b, ensuring targets are aligned with business objectives. /li /ulpb Business Development /b /pulli Identify b growth opportunities /b and b market trends /b to expand the service business. /lili Monitor b competitor activities /b and translate insights into strategic actions. /lili Contribute to the b global service development strategy /b, fostering innovation and sustainable growth. /li /ul pb Your Profile /b /p ulli7+ years experience in leading a B2C service organization /lili Strong b business acumen /b and experience managing b PL /b and budgets. /lili Demonstrated ability to lead and develop b multidisciplinary teams /b. /lili Experience to work in a matrix organization /lili Strategic mindset with a hands-on approach to execution. /lili Profound understanding of service operations and processes /lili Excellent communication skills in b English and Spanish /b (Portuguese is a plus). /lili Based in b Spain /b, with the ability to travel across the region when needed. /li /ul pb Why Join Us? /b /pulli Be part of a dynamic, forward-thinking organization committed to service excellence. /lili Take a leading role in shaping the b customer experience strategy /b in one of our key markets. /lili Collaborate with passionate teams across Europe and contribute to global service innovation. /li /ul