Job Requisition ID #25WD89432Role overviewWe are looking for a talented and proven leader to inspire and coach a Technical Adoption Specialist team. We increase adoption of our products and services by delivering quality outcomes to our customers the first time and every time. This role will be responsible for developing and managing a team of Technical Account Specialists to ensure we establish and maintain a strong relationship with customers, and drive adoption and growth by achieving outcomes defined within the customer success plan. In this role, you will lead a team to maximize the return on investment for our customer’s investment in Autodesk technologies.You will do this by enabling professional and customized product adoption services that help our customers achieve their business goals while using and adopting Autodesk solutions.This position will be part of the Global Product Support group within Customer Success Organization – a part of our 2000+ strong Worldwide Sales organization.Main ResponsibilitiesManage the implementation of processes and plans to ensure effective delivery of onboarding and adoption services for Autodesk productsMeasure and monitor performance against established service levels to ensure achievement of individual and team targetsDirect investigation and ensure resolution of all escalated issues related to service delivery and customer satisfactionDirect and manage staff in implementation of initiatives and delivery of service plans that support customer satisfactionManage and implement employee Human Resource Programs and initiatives;
ensure implementation of employee performance plan, on boarding program, employee development and coaching initiatives etc.Manage and prepare budgets and work closely with senior management on forecasting, discrepancies, variance trend analysis, etc.Engage and collaborate with the sales organization to communicate operational details and provide information on adoption service effectivenessDrive communication in the organization;
ensure new information is coordinated with support teams and partner teamsLead or participate in setting organization vision, global projects, and initiativesMinimum QualificationsBS degree in a relevant technical field such as Engineering, Architecture, or Computer Science. MBA is highly desirable5+ years of experience in leading teams, preferably in a BIC SaaS environmentExperience in leading customer success initiatives to better service customers, increase operating efficiency, and support new operational modelsStrong communicator and able to build relationships at all levelsAbility to build and maintain strong relationships with enterprise customersMust be flexible, decisive, self-motivated, and proactiveComfortable with ambiguity and working through change while driving resultsThe skill to partner cross functionally to champion for the team and the customerAble to travel up to 30%#LI-IS1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:
Diversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:
Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).SummaryLocation:
Barcelona, ESP;
Kraków, POL;
Madrid, ESPType:
Full time