Account Handler - LATAM Fine art and Specie
The Role
We are looking for an Account Handler to join our Fine Art & Specie team. In this role, you will be working closely with our Divisional Director, supporting the LATAM market. You’ll deliver a comprehensive service across the administration of new business, renewals, and mid-term changes. Ensuring our customers’ needs are met with the most suitable cover and pricing, while maintaining the high standards of service our clients expect and negotiating terms and conditions in the Specie market on their behalf.
What you’ll do
- Organise and manage personal work activities to achieve team objectives and meet agreed targets
- Participate in team meetings, reporting on business progress within your area of expertise
- Manage assigned projects and contribute to other projects as required
- Review client documentation to ensure comprehensive and accurate information is presented for the quoting process
- Collate and communicate client requirements to ensure appropriate marketing of the risk
- Liaise with clients to resolve queries and respond to market and third-party queries as appropriate
- Produce high-quality market documentation, securing appropriate authorisations
- Take ownership for data entry, credit control, and chasing subjectivities when required
- Process data promptly and accurately on relevant systems to support client service and internal processes
- Maintain accurate and timely documentation for clients, ensuring proper organisation of records.
- Conduct due diligence/sanctions checks in line with company procedures
- Adhere to company policies, procedures, and obtain required authorisations
- Provide support and assistance to senior colleagues and/or their clients on request
- Deal with or refer client enquiries, renewals, and mid-term adjustments
Who we’re looking for
- A determination and willingness to learn about insurance process and the Lloyds market
- Experience in an account handling or technical role is desirable
- Excellent communication and interpersonal skills
- Ability to work well as part of an open and collaborative team
- Able to work independently and use initiative
- Flexible and able to meet tight deadlines/targets with good organisation skills
- Attention to detail and willingness to learn
- Spanish and English speaking is a must
- A levels (desirable)
- Attainment of the LLMIT (the Lloyd's and London Market Introductory Test) (desirable)
- Working towards or has attained ACII (although this is not critical)
Key Competencies
- Strategic Vision: Ability to set and execute long-term general strategies
- Leadership: Inspires teams, drives accountability, and leads through change
- Client Orientation: Builds trusted relationships with C-suite clients and brokers
- Global Mindset: Navigates cultural, regulatory, and market complexities with agility
- Innovation: Champions new ideas, technologies, and business models
- Financial Acumen: Manages complex budgets, forecasts, and performance metrics