Corus is looking for an IT Service Delivery Analyst to join our team and participate in international projects.Location:
Remote from Spain.Activities in scope:
Incident Support:
1st and 1.5 level (ITIL4) Incident Support. Compliance with ITIL best practices and company policies in resolution and triage of all incoming tickets.Request Monitoring:
Monitor and manage incoming requests to meet agreed service levels, KPIs, and customer expectations.Communication:
Act as the primary point of contact for issues, ensuring timely resolution and effective communication with Customers and Stakeholders.Problem Management:
Identify and manage recurring issues and raise Problem tickets to address them.Knowledge Management:
Develop and maintain service documentation, operational procedures, and support guides.Change Management:
Provide operational support in any planned changes in the application.Reporting:
Provide reports and incident trend diagnosis. Conduct monthly meetings and support reviews.Escalation Management:
Ensure timely resolution of all escalations.Operational Support:
Provide additional support as requested and agreed with Application Owners and Application Support Lead.Skills:
Experience in a similar roleITIL Foundation v.4Advanced Excel proficiencyPrevious experience with Risk Management ToolsExperience with JIRA, ServiceNow, ConfluenceEffective communication skills, fluent EnglishWhat we offer:
Flexible remuneration and a personalized training planPeople-focused teamDynamic work environment with real possibilities for professional growthInternational projects of high technological valueAt CORUS, we are very conscious of respecting diversity. No one will be excluded from this call for applications based on race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation, or any other personal, physical, or social condition. Our selection process aims to choose the best professionals based solely on merit and skills.
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