We are looking for a motivated and tech-savvy Reliability Support Engineer to join our B2B SaaS company and become the wizard that makes any platform issue disappear. With around 100 employees, our team is mainly based in Malaga, Spain, but we are incorporated in the US and the EU (with our top-corp registered in Delaware). Our Development team is based in Malaga, but if you code your best from the comfort of your own home or even from a different city—the location doesn’t matter, you do!
What is Plytix? Plytix PIM (Product Information Management) is a SaaS that helps our customers manage their product data. Our platform is the single source of truth for our customers. With Plytix PIM, customers can work on their products collaboratively, send their products to e-commerce shops, create catalogs, and more. Instead of the usual corporate "who we are" text, watch this video, and if you like what you see, keep scrolling.
Development team
What’s the opportunity? If you're someone who gets excited about solving technical puzzles and thrives on helping others, this is the role for you! You'll dive into code and technical trenches, providing top-tier support and ensuring our clients experience the highest level of service. We appreciate enthusiasm and expertise, turning customer and platform challenges into success stories. Ready for a new adventure with a fantastic team? We want to hear from you!
Responsibilities include:
1. Monitor and troubleshoot production systems and respond to incidents promptly.
2. Implement strategies for automating manual tasks.
3. Check logs and alerts.
4. Integrate between software solutions like Hubspot / Asana and scripts to fix or mitigate issues detected by Support.
5. Help ensure SLAs are met.
After 1 month: You'll grasp our tools and processes, and start contributing code. You'll learn our product features and perform small tasks to showcase your skills, supported by our engineers and support team.
After 3 months: You should know our product well enough to handle non-trivial issues independently, diagnose problems using logs, understand our monitoring system, propose automations, and document common issues.
After 6 months: You’ll be fully integrated, collaborating across departments, working autonomously, and confidently managing tasks in both development and production environments.
Team collaboration: You’ll work closely with the Support Manager, Customer Success, and Development teams to resolve incidents and improve customer experience.
Required qualifications:
* 2+ years of experience in similar roles.
* Excellent troubleshooting and problem-solving skills.
* Ability to work independently and in a team in a fast-paced environment.
* Strong communication and collaboration skills.
* Good programming skills.
* Understanding of web service metrics, log interpretation, and experience with Python, HTML, CSS, Javascript, MongoDB/PostgreSQL.
Nice to have:
* Elastic, Grafana, Prometheus, Redis, RabbitMQ, Hubspot / Asana, AWS, K8s, Kong.
Why work at Plytix?
* Voted Spain's #1 employer 2023.
* Welcoming culture with global, bright, friendly people.
* Purpose and growth opportunities from day one.
* Work from home or Malaga office.
* Extra paid day off on your birthday.
* Free catered lunches and ice cream in Malaga.
* Competitive salary (based on experience), private health insurance, Sodexo vouchers, and other perks.
Our culture:
We’re a community of chill, fun-loving humans who believe work can be exciting. We challenge the status quo and avoid boring routines, with activities like pool, potlucks, parties, and games. Plytix is committed to diversity and equality, providing equal opportunities for all candidates and managing your data with care.
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