A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position: CLIENT ADVISOR - La Roca, Barcelona
For our boutique in La Roca (Barcelona) we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.
Responsibilities will include:
Client
- Master the client journey;
- Create customer emotion and desire;
- Engage existing and prospect clients as per weekly plan defined by store management;
- Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
- Focus on development and retention of existing clients, recruitment of new and potential ones;
- Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
- Actively participates to the sales in partnership and oto appointment routine.
Operations and visual
- Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
- Ensure product good maintenance, replenishment on the floor;
- Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
- Respect administration and operations procedures;
- Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.
Qualifications:
- Retail experience;
- Excellent interpersonal and effective communication skills;
- Fluency in English is essential, second language is preferred
- Be a team player with a pro-active attitude
- High fashion knowledge
- Ability to adapt to changing needs of the company as necessary
- Must have client network in luxury environment
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.