Technical Support Specialist (m/f/d)
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SHINING 3D Technology – Full-time, Permanent Position
Location: Spain
SHINING 3D was founded in 2004 and is a global leader in high‑precision 3D scanners and digital solutions.
To strengthen our support team in Spain, we are looking for a service‑oriented individual who enjoys working with people, solving technical issues, and ensuring customer satisfaction in daily operations.
Your Responsibilities
Act as the
first point of contact
for customers, providing
1st‑level technical support
via phone, email, and ticketing system.
Process and respond to support tickets related to our
Einstar and Rigil products .
Support customers with product‑related questions and technical issues in a professional and solution‑oriented manner.
Develop practical solutions independently and support their implementation.
Document solutions clearly in the ticketing system and internal knowledge bases.
Conduct remote support sessions (e.G. via TeamViewer) in close collaboration with R&D and other technical teams.
Escalate and coordinate more complex issues with relevant departments after consultation with supervisors.
Your Profile
You speak
Spanish fluently
and have a
good command of English .
You work in a structured, reliable, and customer‑focused manner.
You enjoy helping people, whether by phone or in written communication. xhfqzwm
Initial experience in customer support, service, or a technical environment is an advantage, but
not required .
You are confident using computers, ticketing systems, and remote support tools, and you are eager to learn new technologies.
What We Offer
A secure position in a growing, international company
Comprehensive onboarding and a friendly, supportive team
Modern workplaces and hybrid working options (office/home office)
Flat hierarchies and a collaborative, family‑like work culture
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