Support customers in the most complex cases of Amadeus products or solutions integration. Provide billable consultancy / integration services to improve business performance.
Main responsibilities :
Support autonomously sales organization for integration matters in complex cases (perform demos, analyze customer business flows, and propose integration solutions to meet customer requests).
Assistance & consulting
* Provide advice / consulting to customers for their integration activities between Amadeus systems and customer systems, with full autonomy, especially in complex cases.
* Provide functional support and problem resolution within the overall integration project.
* Coach Integration Consulting Specialists when needed.
* Establish and manage the product / solution integration schedule for complex cases.
* Support integration activities during implementation projects.
* Report formal integration status, KPIs, and customer feedback to management.
* Ensure high product adoption by customers through appropriate assistance.
* Maximize customer utilization of Amadeus products / solutions.
* Autonomously identify and prioritize critical issues, problems, and root causes in complex cases.
* Present complex analysis results in client meetings.
* Identify potential upsell opportunities for consulting and optimization missions.
Process Improvement
* Propose and follow-up on internal process improvements.
* Recommend internal tools and techniques for process automation.
Service Design
* In specific projects, contribute as a service designer in the construction domain.
* Create User Stories based on high-level Serviceability Requirements.
* Validate serviceability deliveries within the feature team.
* Build, store, and track Services Documentation (Implementation Guides, Cookbooks, How To's).
* Maintain updated SharePoint repository with key documentation.
* Create a serviceability matrix detailing product functionalities ready for industrialization.
* Provide regular status updates to ensure coverage and foster synergies within the Construction Domain.
* Transfer knowledge to global Implementers.
About our ideal candidate :
* University degree (4-5 years) or equivalent.
* Functional & Technical Skills, knowledge of Amadeus products and system architecture is a plus.
* Knowledge of networks, protocols, and the travel industry (Air shopping products) is a plus.
* Experience with cross-functional processes (CR, IRs, Development Cycle).
Competencies and personal Skills :
* Proficiency in English (written & spoken).
* Multicultural approach and experience in multicultural environments.
* Strong communication, presentation, and influencing skills.
* Customer focus, interpersonal skills, autonomy, initiative, accountability, and flexibility.
* Analytical, conceptual thinking, and project management skills.
Personal Skills :
* Change management, adaptability, and team collaboration.
* Effective listening and communication skills.
* Interest in Customer Service activities and customer contact.
LI-EMEA
Diversity & Inclusion
Amadeus aims to lead in Diversity, Equity, and Inclusion, fostering a culture of belonging and fair treatment, attracting talent from all backgrounds, and providing an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or other protected characteristics.
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