IT Support Analyst (Level 2) – Legal Sector – Brussels
Join a leading international law firm at the heart of Brussels, where innovation meets excellence. As the sole Level 2 IT Support Analyst on-site, you’ll play a pivotal role in empowering legal professionals through high-quality technical support and training. This is your opportunity to work in a global environment with cutting-edge tools, while making a real impact locally.
Your Responsibilities
* Deliver Level 2 IT support to end users, handling more complex issues that go beyond first-line troubleshooting.
* Assist and train users on core business tools (e.g., Microsoft Office, iManage) and legal technology to boost digital efficiency.
* Provide in-office support for hardware, video conferencing systems, mobile devices, and remote access tools.
* Liaise with infrastructure teams for hardware maintenance, upgrades, and rollout of new systems locally.
* Actively participate in regional and global IT initiatives, ensuring smooth local implementation and user satisfaction.
Your Profile
* Fluent in both English and French (written and spoken).
* Previous experience in a Level 2 IT support or training function, ideally within a law firm or similar professional environment.
* Strong technical knowledge of Windows, Office, Citrix, remote access tools, mobile devices, and printing solutions.
* Skilled in solving complex technical issues and communicating effectively with time-pressured users.
* Able to work independently while being part of a wider regional and global IT structure.
What’s in it for you?
* Monthly gross salary between €3,800 and €4,380, based on experience.
* Attractive benefits package including meal vouchers, group pension plan, and comprehensive health insurance.
* A key role within a prestigious and internationally recognised law firm.
* Close collaboration with international IT teams and access to a broad knowledge network.
* Autonomy in your daily work with real impact at local level.
* Continuous learning opportunities and involvement in global digital initiatives.
Interested ? Apply now !!