Overview
At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and self‑driven people. Amazon is seeking Team Leads for our transportation team.
Responsibilities
* Account Identification & Acquisition: Market mapping and identification of potential retail stores for time‑bound acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
* Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
* Field Visits: Visiting a targeted number of stores on a daily, weekly and monthly basis.
* Training: Deliver training and coaching on Amazon processes, products, the operating model and SOPs.
* Network Enablement: Work on the ground to enable the network with new product launches and partner with operations and other teams.
* Reporting: Maintain and publish routine reporting on the stores’ current performance and business with Amazon. Publish recommendations and action plans based on data and report the overall network health in the assigned territory.
* Team Management: Build and manage a multi‑layer team, coach and mentor associates, and drive the team to meet their targets.
* Customer Experience: Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for mutual growth.
* Operational Improvement: Work with stores/channel partners to improve operational aspects of their business and consistently enhance efficiency.
* Engagement & Retention: Enhance engagement with accounts to improve business and increase retention.
* Goal Achievement: Drive stores against goals (volume, FTR and other key metrics). Handle day‑to‑day operational escalations and be available to manage issues around the clock.
* Stakeholder Management: Manage internal and external stakeholders.
* Operations Support: Support station operations and customer deliveries.
Essential Skills
* Strong leadership capabilities and people‑management skills.
* Ability to work under pressure situations.
* Ability to work in ambiguous situations.
* Good communication skills; ability to articulate objectives to individuals and the team.
* Listening skills: Gains input and commitment from all involved.
* Strong bias for great customer service; engage the team to understand customer experience.
* High ownership: Follows through to ensure delivery of changes/solutions/services that fulfill customer needs.
* Analytical skills: Effectively analyze and interpret information, validate key facts, and assess alternatives to determine advantages and risks.
Basic Qualifications
* Bachelor's degree (or MBA).
* Preferably from a Sales/Telecom background.
* Advanced Excel and communication skills.
* Operations/people handling skills.
Preferred Qualifications
* 1+ years of sales experience.
* Bachelor's degree.
* 2+ years of sales experience.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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