Job Description
Position: Customer Account Manager
Reporting to: Director of Global Service KAM
Responsibilities:
1. Develop and implement service strategies, manage customer relationships, and identify new business opportunities.
2. Collaborate across service areas, operations, sales, legal, and technical departments to develop strategies.
3. Drive sales growth, ensure customer satisfaction, and promote company services and claim settlements.
4. Serve as the high-level point of contact for clients, providing coordinated communication and access to company's products and services.
5. Manage and develop client relationships to understand their business, risks, and opportunities; act as a trusted advisor.
6. Define and review account strategies regularly.
7. Review client financials and meet with senior executives; lead operational and technical forums.
8. Mediate escalations and claims to find mutually beneficial solutions.
9. Identify sales opportunities and promote organizational awareness for profitable business.
10. Negotiate technical agreements and frame contractual terms.
11. Ensure timely and accurate execution of client instructions and contractual obligations.
Your Profile:
* Engineering degree or similar qualification.
* Proficiency in Microsoft Office, especially Excel and PowerPoint.
* Minimum of 10 years experience in Service Operations.
* Proficiency in English.
* Proactive, team-oriented, humble, and resilient.
* Result-oriented, organized, and responsible.
* Empathic with ability to find win-win solutions.
Your Benefits:
We offer opportunities to contribute to a sustainable world, with some benefits varying by location.
At Nordex, we are committed to diversity and inclusion, welcoming applicants of all backgrounds.
About Nordex Group
With 40 years of experience, we manufacture wind energy plants, providing sustainable energy to over 80% of the global market with more than 57 GW installed worldwide. Our subsidiaries are present in over 40 markets, with production in Germany, Spain, Brazil, the USA, Mexico, and India, employing over 10,400 people.
Join #TeamNordex and be part of expanding renewable energy worldwide.
We look forward to your application! We accept applications without a cover letter.
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