WHO WE ARE¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan.Konecta is a leading innovative integral service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.MISSION OF THE ROLEWe are seeking a dynamic and technically astuteCX Consultantto join our growing team. In this role, you will serve as the technical bridge between our sales team and our clients, driving the adoption of cutting-edge Contact Center as a Service (CCaaS) solutions.While your primary focus will be designing and demonstrating complex architectures based on Genesys, we value versatility; experience with other market leaders like Five9 and Amazon Connect is highly desirable.RESPONSIBILITIESDiscovery & Strategy: Partner with Account Executives to conduct deep-dive discovery sessions, identifying customer pain points and business requirements to propose the optimal CCaaS strategy.Solution Design: Architect high-level solutions primarily on the Genesys platform (Genesys Cloud CX), ensuring alignment with client infrastructure (CRM integrations, WFM, Reporting).Demonstrations:Deliver compelling, customized product demonstrations that showcase the value of t