The Company
Job Description
As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support.
Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand.
Profile
Key Responsibilities
Respond to customer inquiries with professionalism and clarity
Resolve issues promptly and effectively
Log and track customer cases using our CRM tools
Collaborate with other departments to improve customer satisfaction and internal processes
Collect feedback and suggestions to help drive continuous improvement
Professional Requirements
Minimum 1 year of experience in customer service or a similar role
Excellent verbal and written communication skills
Ability to work well under pressure and in a team-oriented environment
Proficiency with digital tools and CRM platforms
Languages
Fluent English is a must.
Knowledge of additional languages is a plus and will be positively valued.
Job Location
C/ Yuca, 2, 28109 ALCOBENDAS, Spain (Madrid Province)
Company Address
The Swatch Group (España) S.A. Edificio C, Miniparc I Calle Yuca, 2 Urbanización El Soto de la Moraleja ES-28109 Alcobendas, Madrid Spain
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📌 Customer Care Assistant
🏢 Longines Watch Co. Francillon
📍 Alcobendas