Overview
PDPAOLA is an international jewelry brand founded in 2014 and based in Barcelona. We create an innovative brand concept that stands out from traditional jewelry, offering fashion products with a timeless touch. We are a growing team that collaborates with passion to build a brand we are proud to be part of. From design and image to production and shipping, every member of our headquarters team is dedicated to delivering the best possible experience. We value dedication, commitment, enthusiasm and the shared vision and values of the team. If you are passionate about fashion, customer-oriented, with strong communication skills and the ability to work in a team, we would love to meet you.
Currently we are looking for a Assistant Store Manager for our store in McArthurGlen, Málaga. In this role, you will be a key support to the Store Manager in managing the team and day-to-day store operations, actively contributing to ensuring an exceptional purchasing experience. You will be pivotal in customer satisfaction and loyalty, adding value to the brand and acting as a true brand ambassador for PDPAOLA.
If you enjoy interacting with people and working in a dynamic environment, this is your place!
How will your day-to-day look?
Responsibilities
* Customer Centricity: Provide premium and exceptional service aligned with PDPAOLA values, delivering a unique shopping and 360º branding experience, as customers are our greatest treasure.
* Motivate and coordinate the team and ensure achievement of targets in terms of both turnover and customer satisfaction.
* Follow-up and loyalty: maintain contact with customers by phone or written communication, inviting them to return to the store.
* Ensure the team and customers are always informed about in-store events and brand moments, and that they participate in PDP Community moments.
* Participation and support in store events and activities.
* Inform the Assistant Manager about buying trends and customer needs to report to the Product team.
* Opening and/or closing of the store.
Operational duties
* Supervision and support in Visual Merchandising tasks to ensure a premium brand image and experience.
* Support in daily tasks of organization, order, replenishment and cleanliness.
* Control and organization of order reception, returns, transfers, etc.
* Excellence in BoH (Back of House) organization.
* Ensure compliance with all store and BoH security procedures to minimize theft.
* Overall responsibility for organization, control and results of total and partial inventories.
* Identify and analyze improvement points in the customer experience, replenishment, inventory, etc., and provide feedback to the Assistant Manager.
* Ensure optimal store coverage based on foot traffic and key sales periods.
Team management
* Support the Store Manager in leading the team’s professional development to achieve store objectives.
* Motivate, train and manage the team, collaborating in follow-up and feedback meetings.
* Ensure PDPAOLA values and culture are present in the store environment.
* Ensure compliance with HR policies.
* Management and organization of the team.
Reporting
* Daily reporting.
* Support weekly and monthly reporting by providing insights on the store, the team and the environment.
* Study and monitor sales documents and KPIs.
* Monitor and follow-up hires.
Why you should join our team
* We are an international brand in growth where you can develop your career and contribute your potential.
* We are unconformists by nature, encourage continuous improvement and welcome different ideas and opinions. We look forward to hearing your proposals!
* People First is our motto. Every person counts!
* We work as a team with passion in a very pleasant environment.
* We are a team that shares values and common goals.
What we offer
* Be part of a dynamic and creative team working on challenging projects in a collaborative and growth-oriented environment.
* Unlimited access to PDP Academy to develop your skills and competencies.
* Flexible compensation to optimize your benefits for everyday services (restaurants, transport, nursery).
* Social benefits including private medical coverage, gift cards and corporate discounts.
* Memorable moments with the team in annual teambuilding events.
How we would like you to be
* Customer-oriented, proactive and positive, with attention to detail and sensitivity to the product and brand.
* Minimum professional experience of 5 years in retail, 2 years as Assistant Store Manager in fashion, beauty, accessories or luxury.
* Organized, resourceful and with strong communication skills.
* Experience in team management, coordination and training.
* Leadership to create a friendly and motivating work environment.
* Ability to suggest changes in-store and propose improvements to enhance both experience and commercial results.
* Intermediate to high English proficiency.
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