Strategic Research Leader
Dow Jones is a general provider of news and business information, delivering content to consumers and organizations across multiple formats. Our organization has produced high-quality content for over 130 years and today has one of the world's largest news-gathering operations.
Our Design & Research organization brings together world-class designers and researchers with a unified purpose: to connect people to the news and information that matters most. We're the strategic force that transforms deep user understanding into exceptional product experiences across our entire portfolio.
About the Role: We're seeking a Senior Product Researcher to strategically lead and scale our research function across the entire B2B and B2C Dow Jones portfolio. This expert will establish research as a primary strategic partner, directly influencing investment decisions and driving roadmap planning.
Key Responsibilities:
- Drive Strategic Impact: Shape research strategy for entire portfolios, translating insights into clear business outcomes.
- Pioneer Best-in-Class Methods: Serve as a mixed-methods expert, pioneering research methods that become organizational standards.
- Build Institutional Knowledge: Establish a programmatic, systems-based approach to UXR that ensures learning builds cumulatively.
- Lead Operational Excellence: Drive operational excellence that's recognized as best practice, creating innovative efficiencies.
- Align Teams and Vision: Synthesize insights to reshape organizational thinking, creating conceptual frameworks that connect micro-level user behavior to macro-level industry trends.
- Develop Next-Generation Leaders: Develop future research leaders through active mentorship and sponsorship.
Requirements:
- 10+ years of product research experience with significant time setting strategy for complex, multi-product organizations.
- Proven track record of organizational impact including research that influenced portfolio planning, investment decisions, and enterprise strategy.
- Deep technical and methodological expertise spanning qualitative, quantitative including product baselining and benchmarking, and generative/discovery research methods.
- Fluency in UX Metrics and Analytics, with a proven ability to partner with Data Science teams to develop and deploy sound, strategic UX product performance metrics.
- Executive presence and influence with ability to communicate to C-level executives, shape organizational thinking, and stand firm on critical user advocacy.
- Strong talent development experience, including mentoring senior researchers, scaling research organizations, and creating leadership programs.
Benefits:
- Comprehensive Healthcare Plans.
- Paid Time Off.
- Retirement Plans.
- Comprehensive Insurance Plans.
- Lifestyle programs & Wellness Resources.
- Education Benefits.
- Family Care Benefits & Caregiving Support.
- Commuter Transit Program.
- Subscription Discounts.
- Employee Referral Program.