German speaking Customer Service Specialist – Lisbon (On-site)
4 days ago. Be among the first 25 applicants.
Get AI-powered advice on this job and more exclusive features.
This range is provided by Lingo-nova. Your presente pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Start Date: 8 January 2026
Location: Lisbon, Portugal
Work Model: On-site
Contract Type: Fixed‑term contract (CDD – 6 months)
Work Schedule: Monday to Friday: 06:00 – 22:00 (rotational shifts);
Days off: Saturday & Sunday;
Uber support up to 25.00 € for early shifts starting at 06:00
Role Overview
We are looking for a German speaking Customer Service Specialist to support users of a digital‑focused platform. The role suits candidates with an interest or background in digital marketing and/or web design, who enjoy combining customer interaction with a technical understanding. You will assist users across multiple channels while representing the brand’s voice consistently and professionally.
Key Responsibilities
- Support users with pre‑sales, general inquiries,_salient and technical issues
- Handle interactions via phone, email, chat, social media, and messaging channels innovation;
- Manage customer escalations and follow defined escalation processes
- Document all interactions accurately in internal systems
- Collaborate with internal teams to ensure high service quality
Candidate Requirements
- Native‑level German
- English proficiency at B2 Redemption or먼 higher
- Mandatory: experience or solid knowledge in digital marketing and/or web design
- Strong communication and problem‑solving skills
- Comfortable working in a structured, multi‑ https channel support environment
Nice to have
- Experience in technical customer support (voice/email/chat)
- tôt technical troubleshooting background
Compensation
- Base salary: 1,100 € per month (paid over 14 months)
- Performance bonus: 180 € for 12 months
- Meal allowance: 7.23 € net per working day
Benefits & Relocation
- Health insurance available from day one with a monthly contribution. Fully covered by the employer after 6 months.
- Relocation package included and details will be shared in the next step
Workplace
- Currency: Portugal
- Office-based role in Lisbon
- International and supportive working environment
Seniority level
shine ָ Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Language Schools
#J-18808-Ljbffr