Responsibilities:
1. Ensure the medical team effectively processes medical assistance cases according to established international procedures.
2. Lead the medical team, fostering collaboration, monitoring productivity, and participating in defining team size requirements.
3. Ensure 24/7 medical coverage, including on-call doctors.
4. Validate internal escorts (for patient repatriation) and necessary medical equipment.
Patient Care and Quality Assurance
1. Ensure patients are evaluated and receive high-standard medical care, comparable to advanced healthcare systems.
2. Monitor service quality of medical team members, identifying training needs or requiring senior intervention.
3. Act as medical lead during daily case review meetings when on duty.
4. Support team members through case reviews and relevant consultations.
Case Management
1. Manage complex medical assistance cases actively.
2. Advise on appropriate repatriation plans when applicable.
3. Ensure patients, relatives, and companions receive reassurance and medical advice, maintaining direct contact when necessary.
Communication and Coordination
1. Support operational teams via effective communication with coordinators and agents.
2. Maintain accurate medical records in the company system.
3. Facilitate communication between medical and operational teams to promote teamwork.
Governance and Improvement
1. Provide guidance on clinical governance and continuous service improvements.
2. Participate in escalation processes for sensitive cases.
3. Engage in the Crisis Cell activation when required.
Strategic Support and Development
1. Support AXA Partners' strategy, especially digitalization, cost reduction, and productivity enhancement.
2. Assist in developing and implementing new medical services, including tele-consultation and emergency products.
3. Support the Medical Network Department.
Cultural Alignment
* Demonstrate understanding of and alignment with AXA's culture and values.
Your Profile
* Minimum 10 years of clinical experience.
* Proficiency in Spanish and English (C1 level); French is a plus.
* At least 5 years in critical care settings such as ICU, A&E, or Internal Medicine.
* Current clinical practice currency.
* Self-motivated with high customer focus.
* Professional registration with relevant medical body.
* Knowledge of medical transport indications, especially aeromedical.
* Minimum 3 years in worldwide medical assistance.
* Excellent communication, organizational skills, and team management experience.
* Proficiency in Word, Excel, PowerPoint.
* Adaptability and ability to work under pressure.
* Commitment to high standards and willingness to undertake new challenges across functions.
* Ability to act as a change agent and influencer to meet business targets.
About AXA
AXA Group leads in insurance and asset management, offering comprehensive products and services worldwide, with over 100 million clients. We focus on risk prevention and transforming from payer to partner.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity, and One AXA.
About the Entity
AXA Partners provides assistance, travel insurance, and credit protection solutions, implementing innovative services from AXA Innovation.
We design and deliver global solutions, aiming to protect what matters when it matters.
What We Offer
Joining AXA Partners means working in a responsible, diverse environment that promotes skill development, offering competitive compensation and growth opportunities. We strive to make a meaningful difference in people's lives, creating pride in our work.
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