Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments. Mangopay's regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers. Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. Job Description As a Senior CSM, you will be responsible for the growth of your portfolio and thus be in charge of providing technical expertise and support to your portfolio of clients as well as proactively increasing your portfolio revenue through the support of new sales, upsells and cross-sells.
Customer Success Manager proactively builds clear advice, supports our customers in their growth and ensures that they are satisfied with our solution. You will set up and discuss KPIs, thresholds, and rulesets, in close cooperation with the client and the data science team. Understand levers for each of your clients to increase your portfolio's revenue through upsells, cross-sells and optimization of the quality of services
Generate revenue through the support of the sales team, pricing negotiation, upsells and cross-sells
Previous experience working as an account manager within the fraud prevention, SaaS or payment industry
At least 4/5 years of experience in an account management, technical sales, commercial customer success role, preferably in the payment industry
You have a sales mindset and are proactive, curious, rigorous, responsive
Fluent in English and Portuguese is a requirement; Spanish, French or other European languages are a plus
Call with our Chief Commercial Officer
This role is hybrid and has an expectation to spend at least 2 days per week in the office.
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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