Job ID: 3124234 | Amazon Corporate Services Pty Ltd
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS general infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations team is looking for Data Centre Technicians to join our expanding Infrastructure Operations team. Data Centre Technicians are the primary resolver, troubleshooter, and solve a range of data centre infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.
If you like to use IT principles like computer architecture and the Open Systems Interconnection Model (OSI model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.
Key Job Responsibilities You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Some of the key responsibilities you will undertake are:
Problem Solving
Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
Escalation point and technical troubleshooter for all Systems and problems
Deep diving into Linux server issues
XEN service virtualization troubleshooting
Technical
Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
Remediation of physical layer outages, both Systems & Network
Remediation or recovery of physical power issues on racks
Participate in Data centre power & cooling events
Operations
Meet 24x7 On-Call requirements and response during shift rotations.
Install & configure racks of hosts in line with internal SLAs
Triage & resolve trouble tickets for all devices in your region
Data centre point of contact for all High Severity issues
Physical replacement of server and network device parts
Ensure correct rotation of parts & spares
Help define metrics to increase our customer uptime
Enforcing Amazon’s Security Best Practices
Interact with third party vendors & contractors
Contribute ideas to improve operational efficiency
Project Management
Participate in and deliver on a number of high impact small to mid-scale projects
Participate in team meetings for metric analysis and project status updates
Help build the world’s largest Cloud infrastructure
Hiring & Mentoring
Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
Share knowledge and help educate less technical staff on the best practices related to all service owner issues
This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)
About the Team We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre's. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.
Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
Knowledge of Linux/Unix Administration
Experience with computer hardware troubleshooting and repair
Experience with server booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
Experience with network hardware: copper and optical fiber cabling, switches, routers
Ability to cover 24x7 shift rotation
Preferred Qualifications
Experience in a data center or other critical environment
Experience using scripting languages, such as Python, Perl, Linux bash
Experience with redundancy: power feeds, ATS, server hardware, RAID, network connectivity
Experience with network equipment installation and configuration
Acknowledgement of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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