At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced Rooms Division Manager to join us in opening OKU Andalusia, our newest five-star resort on Spain’s Costa del Sol, just moments from Sotogrande.
This is a unique opportunity to become part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laidback luxury ethos.
Set to open this summer, OKU Andalusia is a stunning beachfront retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality.
ABOUT OKU
‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laidback luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart.
OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years.
RESPONSIBILITIES OF THE ROLE
* Lead and manage the Front Office, Housekeeping, and Guest Services teams to ensure seamless daily operations.
* Maintain and exceed guest satisfaction scores by implementing high-quality service standards.
* Monitor and optimize room occupancy, rates, and revenue management strategies in collaboration with the Revenue and Sales teams.
* Develop and implement operational procedures to improve efficiency and guest experiences.
* Ensure compliance with health, safety, and hygiene regulations.
* Handle guest complaints and feedback professionally to enhance customer loyalty.
* Train, mentor, and develop team members to maintain a high level of service excellence.
* Control departmental budgets, costs, and resources effectively.
CANDIDATE REQUIREMENTS
* Passionate about hospitality and an enthusiastic demeanor, with a desire to represent the OKU philosophy in your professional environment.
* Strong knowledge of hotel operations, including Front Office and Housekeeping procedures.
* Excellent leadership, communication, and organizational skills.
* Proficiency in hotel management software (e.g., Opera, PMS).
* Degree in Hospitality Management or a related field preferred.
* Fluency in English and Spanish; additional languages are a plus.
* Previous pre-opening experience is a plus.
Behavioural Competencies
* Proven leadership skills in a hotel/resort environment and empathy, exceptional communication, and attention to detail.
* Demonstrating an understanding and respect for cultural differences, effectively communicating with international guests, and tailoring services accordingly.
* Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance.
* Strong analytical skills to assess situations quickly, identify solutions and implement effective resolutions. Familiarity with PMS (such as Opera) tools, feedback management platforms, and hotel technology.
* The role requires knowledge of and the ability to operate computer equipment and software applications.
* Strategic, analytical and have solid business acumen in Rooms Division area.
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