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542868180564338278432460Job Views:
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23.07.2025Expiry Date:
06.09.2025Job Description:
COUPLES SANS SOUCI - FRONT OFFICE MANAGERWe want you to “Grow Your Career” with usAt Couples Resorts, we offer the most inclusive vacation anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guests in mind. We work hard to preserve an environment of trust, respect, and superior service. We love what we do and do it with passion and pride by inspiring and being inspired by our team and our guests.Job SummaryThis cheerful, quick, multi-skilled colleague is accountable to the Operations Manager and fully leads the Front Office/Reservations Team to meet and exceed the standards of Couples Sans Souci. The Front Office Manager is responsible for ensuring correct processing of reservations, check-in, check-out, and maintaining positive communication with guests during their stay. Responsibilities include safe luggage handling practices, timely transfer arrangements, excellent telephone service, and accurate money transactions, all backed by excellent customer care. The Front Office Manager liaises with all departments to ensure impactful guest delivery and works with Central Reservations for accurate processing.Duties & Responsibilities include but are not limited to:
Assist in ensuring that guest welcoming, disembarkation, luggage handling, champagne service, swift check-in, and efficient transfer to rooms meet standards.Work with Guest Services to handle guest comfort issues, lost or late luggage.Coordinate with the airport to reconfirm guest arrivals.Monitor checkout operations for excellence.Ensure all phone calls are answered warmly and promptly.Update guest reservations with Romance Reward Points in the system.Prepare and review daily, weekly, and monthly reports timely.Induct and train new team members according to policies and procedures.Update department manual promptly with any changes to standard operations.Requirements:
Minimum of three (3) years’ experience in a similar position.Tertiary certification in Hospitality Management or related field.Excellent time management, human relations, and problem-solving skills.Outstanding interpersonal and communication skills.Attention to detail.Knowledge of guest travel and airline operations.Highly customer service oriented.Creative, innovative, and hands-on management approach.Ability to build, train, and manage a dynamic team.Willingness to work flexible hours and days.Application deadline:
Thursday, July 31, 2025.
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