Descripción de puesto - ITG - Collaboration engineer | BNP Paribas (#MITP) (BNP-000583)
Descripción de puesto
ITG - Collaboration engineer | BNP Paribas (#MITP)(
Número de puesto:
BNP-000583)
Descripción
Business Overview
The BNP Paribas Group isone of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with in excess of 200,000 employees with solid roots in Europe.
The BNP Paribas Group is organized around two main activities: Retail Banking and Corporate & Institutional Banking (CIB).
The IT production has two main entities ITGP and ITO, with a main governance lead by ITGP.
ITGP Digital Working
ITGP Digital Working is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop ...) as well as elements of the Global Services organization.
Main Objectives & Purpose :
Team membership
1. Ensure to be proven as good team player to deliver the objectives assigned to the team.
2. Work with other regional L2 Messaging teams to achieve a proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).
3. Work with regional service desk teams and with regional L3 Messaging teams (escalation, knowledge transfer).
Technical Management
4. Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.
5. Responsible for having an operational up to date BCP / DR documented and tested.
Business relationship management
6. Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.
7. Provide relevant communication to service desk teams and/or users because of change management or because of an incident.
8. Provide and update knowledge articles to service desk teams
Governance
9. Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards.
10. Ensure the coordination and collaboration with Global Head of the relevant functional area.
11. Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.
12. Responsible for controls to be run for as well as the closure of audit points related to the tower.
Customer/Supplier Relations/Auditors :
Internal:
13. Group Functions, retail France (BCEF), Asset Management, Cardif France, Personal Finance, International Retail Banking, Cardif, BNL....
14. IT Security, Compliance
External
15. Hardware / Software suppliers
16. Third part company IT support
17. External audits (private or regulators)
Key Results Areas:
18. Provide end user satisfaction by reducing resolution time of the incidents
19. Guarantee functioning of the systems by having resilient infrastructure, adequate staffing, and escalation of problems, proper documentation, good procedures/controls and monitoring.
20. Define and implement comprehensive Collaborative infrastructure / service monitoring strategy
21. Track and proactively manage Incidents. Devise improvement strategies to reduce incidents.
22. Track and proactively manage assets.
23. Develop procedures and IT controls for the tower.
JOB SPECIFICATION
JOB SPECIFICATION:
Essential Technical Knowledge/Skills :
24. Good knowledge and experience with following systems: Exchange O365 Exchange 2013/2016 and Microsoft Outlook MS Teams Skype For Business Active directory (core knowledge of AD, GPO, scripting, etc...)
25. Understanding of core IT infra setup: Wintel systems: Windows Server 2012/2016 Network: WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall Storage: NAS/SAN/DAS MS DNS, Windows 7/10
26. Strong knowledge of ITIL (service delivery).
Qualifications and Experience :
27. At least 5 years of experience in complex IT infrastructure environments
28. Experience of large organizations (matrix with local & functional reporting lines)
29. Fluency in English
30. ITIL trained and experience with ITSM tools
Other Value-Added Competencies :
31. Mature, independent, well organized with excellent communication skills (written, spoken, presentations)
32. Exposed to multi-cultural environment and able to work as part of a Global team
33. Quick thinker and Good decision-maker
34. Analytical, detail-oriented and self-motivated
35. Tough mindset, able to work under pressure
36. Availabilities to work outside of business hours (change management, oncall/incident resolution)
37. Knowledge of the French Language would be welcomed
Ubicación principal
:ES-MD-Madrid
Tipo de puesto
:Estándar
Puesto
:INFORMATION TECHNOLOGYNivel de experiencia:Al menos 5 años
Horario
:Tiempo completoEntity -ES:BNP Paribas CIB