Position Description
We are looking for an IT Support Trainee based in our Barcelona office. We search for someone enthusiastic about working in a large company within an international environment. With a good sense of customer service, interpersonal skills, reactivity and the ability to work independently.
Our IT support technicians perform various functions to keep systems in top working condition.
Tasks /Key duties:
* Solving level 2 IT problems: On site analysis, diagnosis and resolution of incidents for end user on workstations, software, printers, voice support devices and basic network troubleshooting.
* Recommend and implement corrective solutions.
* Appropriate identification and provision of escalation.
* Participation in the setup and equipment deployment. Repair and replace damaged devices.
* Setup computers with Microsoft Windows environment. MAC OS is a plus.
* Support level 1 IT issues: Knowledge database creation, training if need it.
* Maintain and update technical documentation regularly.
* Manage stock of equipment and other supplies.
* Ensure ADP security by installing and upgrading protection software.
* Test new hardware and software before full-scale installation.
* Participate in meetings with other international and local team member
Requirements:
* Experience with diagnosis and troubleshooting software and hardware issues.
* Remote control of workstations experience.
* Support for the opening of incidents and assistance requests from users. Work with ticketing system.
* Curiosity and awareness on new technologies.
* Good English and Spanish communication skills. Catalan is a plus.
* Good sense of customer service.
* Excellent general IT knowledge for corporate networked workstations.
* Previous experience will be a plus.