Overview
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
About This Role -> Converted to role context
Responsibilities
* Your main responsibilities will include but will not be limited to.
* Assist agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
* Reviewing and correcting data of incorrectly processed transactions;
* Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
* Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
Qualifications
* We will require you to have a minimum education of completed high school or college.
* Good knowledge of MS Office and Internet Explorer
* At least one year ́s work experience in customer services or a call center position;
* An additional language
* Strong customer orientation skills;
* Excellent communications skills (both oral and written);
* Attention to detail;
* Good teamworking approach;
* Ability to work flexible schedules.
* A valid work permit is a must.
Perks & Benefits
* Work-Life Balance & Fun
* Meal voucher
* Hybrid Working Model – The best of both worlds : flexibility & collaboration
* Exciting Social Events & Seasonal Celebrations – Because work should be fun
* A Day Off on Your Birthday – Celebrate your special day with us!
* Regular Leadership Training – Unlock your full potential
* Internal & External Learning Opportunities – Keep growing, keep succeeding
* Internal & International Mobility Opportunities – Your career, your way
* Annual Employee Recognition Events & Performance Rewards
* ESPP (Employee Stock Purchase Plan) – Invest in your future with us
* Exclusive Discounts on Company Products & Services – Enjoy perks beyond the workplace
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location
Location: Madrid, Community of Madrid, Spain
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