Role Purpose
The role is responsible for providing day-to-day support to managers and employees within the PH GDC by handling administrative tasks, resolving inquiries, and generating reports. It ensures that all activities are completed within established SLA metrics with a high level of accuracy, while adhering to the latest policies and process documentation. Additionally, the position plays a key role in maintaining strong customer relationships and delivering efficient, reliable service.
Key Accountabilities
- Service Level
- Ensure that services and deliverables are met in accordance with SLA and quality standards
- Provide support to comply with audit requirements in relation to relevant process
- Customer Relations
- Build and maintain good customer relationship
- Proactively address and resolve customer issues
- Process
- Manage employee lifecycle particularly tasks related to the following: Employee Movements, Regularization, Personal Data Changes, and Offboarding
- Maintain accurate employee records in HR systems
- Prepare employment documents (ex. Regularization Letters) and send HR related emails/announcements
- Create/update internal process documentations
- AskHR Management: Assist with timely assignment of tickets and responding to employee queries
- Create/update Knowledge Articles for PH GDC based on common employee queries.
- Support quality checks as needed within PH HR Operations Team
- Prepares reports as needed by HRBPs and HR Managers
- Maintains an organized database of records, processes, and documents in the shared folder/SharePoint
- Provide recommendations in improving current HR processes
- Team Support
- Proactively participates in meetings with internal team, HRBPs, and GDC
- Act as back-up support for other team members
- Proactively enrolls and participates in trainings and engagement activities
- Provides support to HRBPs and HR Managers within PH GDC
Core Skills
- Intermediate knowledge of MS Office Application (Excel, PowerPoint)
- JLPT N4-N3 certificate
- Good attention to detail
- Good written and oral communication skills in English and other languages (as appropriate)
- Good interpersonal skills and team player
- Good conflict/issues management skills
- Good time management and works well under pressure
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