As a Receptionist at La Residencia, a Belmond Hotel in Mallorca, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include
* Providing exceptional customer service and warmly welcoming guests by assisting with check-in and check-out procedures, and handling inquiries in a professional and courteous manner
* Managing guest reservations, and ensuring accuracy and efficiency by processing bookings, modifications, cancellations, and guest preferences
* Providing outstanding communication through prompt and professional phone calls and emails
* Delivering knowledge of hotel facilities, amenities, and services to enhance guest experience
Requirements
What You Bring:
* Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner
* Ability to communication clearly, listen attentively, and convey information accurately
* Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring emails
* Ability to work under pressure and handle difficult situations or irate guests with composure and tact
* Proficiency with computer systems including basic programs such as word processing, spreadsheets, and email
Benefits
What We Offer:
At La Residencia we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
* Competitive salaries and health insurance plans
* Complimentary and preferred rate experiences at our iconic destinations
* Wellness programs
* Staff housing, upon availability
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
La Residencia, A Belmond Hotel, Mallorca is an art-filled haven spread across 12 acres of ancient olive groves, perched beside the UNESCO World Heritage Tramuntana Mountains in the charming village of Deià. Its 70 rooms and suites are each decorated in keeping with the bohemian Mallorcan spirit, with more than 800 artworks by over 85 artists – all of whom have lived and worked in the region.
The Belmond & LVMH Family
La Residencia is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.