Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation. We are seeking a Technical Lead.
Main Tasks:
Support sales and functional teams in solution design, estimation, and assumptions for assigned accounts.
Assist Project/Delivery Managers with technical leadership, platform knowledge, and optimal solutions to meet project requirements.
Identify and notify risks related to project/client profitability.
Ensure project scope, schedule, and costs are on track.
Alert and anticipate deviations to the Project/Delivery Manager.
Meet technical objectives and ensure compliance with Omega's quality standards.
Supervise effort estimations during testing phases.
Collaborate on client demos and ensure delivery of technical documentation.
Participate in technical team development, training, and mentorship.
Identify upselling and cross-selling opportunities.
Suggest methodological improvements for the technical team.
Contribute to Omega's community of practice through thought leadership and training.
Required Experience:
At least 3 years of full lifecycle Salesforce.Com implementation experience.
Experience as a Salesforce.Com developer.
Knowledge of modules such as Sales Cloud, Service Cloud, and Marketing Cloud.
Experience with agile methodologies.
Proficiency in English.
What We Offer:
Permanent contract and flexible schedule.
Support for work-life balance and certifications.
Home office options.
Flexible compensation options.
Health insurance.
Opportunities for professional growth and development.
About Us:
Omega CRM, a Merkle company, specializes in accelerating business experience through customer-centric solutions, technology, data, and AI. Part of dentsu, we are a leading Salesforce ecosystem partner in Spain with over 23 years of experience, a diverse team, and recognized awards. We serve various industries, delivering omnichannel customer experiences.
Client satisfaction is our priority, and we are committed to growth through talent, flexibility, commitment, and innovation. Join us to grow together.
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