Completed High school diploma - Availability to work a adaptable schedule/shift/work area, including weekends, nights, and/or holidays - Basic English (A2) - +2 years of previous experience - 1+ year as people manager Delivery Station Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station. **The impacts of this position are**: Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value. **Responsibilities**: - Create balance between “Work hard” and “Have fun” with associates under scope - Ensure the team execution to accomplish the business goals - Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations - Processes Mapping activities. - Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico. - Follow up the KPIs of operations within the delivery station. - Actively supports and promotes organization change. - Dive deep analysis of KPIs - Support the ACES team, customer service or other upcoming goals. - Measure drivers’ performance, discipline and customer experience service - Internal audits execution. - Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan. - Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost. - Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes Guadalajara, JAL, MEX - Completed Bachelor degree - English Advanced - 3+ years of experience - Lean manufacturing Tools
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