Omega CRM, a Merkle & Dentsu company, is a leader in developing Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Technical Lead.
Main Tasks:
1. Support sales and functional teams in solution design, estimation, and assumptions.
2. Assist the Project/Delivery Manager with technical leadership, ensuring the platform meets functional requirements.
3. Identify and notify risks related to project/client profitability.
4. Ensure project progress aligns with scope, schedule, and budget, and anticipate deviations.
5. Achieve technical objectives and ensure compliance with Omega's quality standards.
6. Supervise effort estimations during testing phases.
7. Collaborate on project demos and deliver technical documentation.
8. Participate in team development, training, and mentoring.
9. Identify up-selling and cross-selling opportunities and suggest methodological improvements.
10. Contribute to Omega's community of practice with thought leadership and training.
Required Experience:
1. At least 3 years involved in full Salesforce.com implementation lifecycle.
2. Experience as a Salesforce developer.
3. Knowledge of Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud.
4. Experience with agile methodologies.
5. Proficiency in English.
What We Offer:
* Permanent contract and flexible schedule.
* Support for work-life balance and certification plans.
* Home office options and flexible compensation.
* Health insurance.
* Opportunities for professional growth and development.
About Us:
Omega CRM, part of Merkle, specializes in accelerating business experiences through customer-centric solutions, technology, and data, enhanced by AI. As the largest Customer Experience Management agency in Spain, we serve industries such as Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. We are proud of our high client satisfaction ratings and awards, including Salesforce Partner of the Year FY23.
We believe in growth through people, guided by our values: Talent, Flexibility, Commitment, and Innovation. Join us to grow together.
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