**About Viking**
Viking provides roadside assistance in Norway, Sweden, Denmark, and Finland, and through our international partners we assist drivers all across Europe. Our mission is simple: ensure the **safe and efficient mobility of vehicles and passengers**, no matter where a breakdown occurs. We serve customers in **Norwegian, Swedish, Finnish, Danish, and English**.
**The Role**
We are now looking for **two new colleagues** to join our Málaga office in a role that is especially exciting: you will not only work as a **Customer Service Consultant**, but also contribute to **starting up a new function in the office**.
**Your day-to-day will include**:
- Receiving and responding to phone inquiries from customers in need of roadside assistance
- Providing clear, calm, and solution-oriented guidance
- Collaborating with colleagues and partners across **Sweden and Norway**:
- Taking an **active role in building up this new function**, shaping workflows, and developing processes
- Contributing to a culture of **continuous improvement and smarter ways of working**
**What We’re Looking For**
- Experience in customer service
- Fluency in **Swedish** (spoken and written)
- Very strong **writing skills** and ability to communicate clearly and professionally
- Good understanding of **Norwegian** (spoken and written)
- Proficiency in **English** (spoken and written)
- Good knowledge of IT systems and technology
- A clean criminal record (mandatory)
- **Responsible and proactive mindset**, comfortable taking initiative and ownership
- Versátil, comfortable working against goals, and actively interested in improving processes
**You’ll thrive at Viking if you**:
- Value strong work ethics and teamwork
- Communicate clearly, empathetically, and professionally (both spoken and written)
- Enjoy working both independently and in collaboration with colleagues across countries
- Are detail-oriented, goal-driven, and solution-oriented
- Adapt easily to change and enjoy a fast-paced environment
- Are curious and eager to learn
- Want to be part of a strong, supportive team culture
**What We Offer**
- Brand-new offices in Fuengirola, Málaga
- A supportive and collaborative work environment
- Comprehensive training and onboarding
- Excellent opportunities for professional growth
- **Fixed schedule: Monday - Friday, with flexibility between 07:00-19:00**:
- Competitive salary and benefits
- Long-term contract
**Start date: Sept/Oct**
Applications are reviewed on an ongoing basis - don’t wait to apply!
**Will you be one of our two new colleagues driving a new function forward?**
We look forward to hearing from you!