Customer Success Representative - French
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We transform our clients' operations through technology and data thanks to a team of over 740,000 people worldwide. If you feel you can take on the challenge and would like to join a Great Place To Work, Accenture is your place.
We are looking for an Customer Success Representative to join our growing office in Malaga. The right candidate will join a fun and energetic team that offers digital marketing expertise to the European market and will be an integral part of growing our business.
Job Purpose
Provide support to unmanaged advertisers using Ads Manager and Ad Studio.
Responsibilities
1. Support for Advertisers: Provide first-level assistance to advertisers using Ads Manager/Ad Studio, ensuring timely resolution and positive client experiences.
2. Query Management: Handle chat-based queries, requests, and feedback with critical thinking and tailored responses, supplemented by templates when necessary.
3. Sales Opportunities: Identify and act on sales opportunities, either by passing them to the Sales team or providing consultative support directly.
4. Product Knowledge: Deliver accurate and detailed knowledge of Ads Manager/Ad Studio products to advertisers.
5. Issue Escalation: Log issues in internal systems and escalate technical queries to support teams.
6. Ad Hoc Tasks: Perform occasional tasks outside the regular chat queue.
7. Billing Support: Set up invoicing, submit ICRs, address billing queries, and process refunds for eligible advertisers.
8. Fraud Prevention: Detect and mitigate fraudulent activity.
Requirements
1. Experience: At least 1 year of experience as a chat customer success representative in a similar role.
2. Languages: Native fluency in French (C2 level).
3. English proficiency: B2 level or higher.
4. Skills: Quick learner with attention to detail, critical thinker capable of crafting personalized responses, excellent troubleshooting and problem-solving abilities, and strong written and verbal communication skills.
5. Interest and Motivation: Interest in advertising and marketing, highly motivated, proactive, adaptable to change, and a team player who can also work independently.
6. Additional Skills: Prior experience with Salesforce case management is a plus.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Business Consulting and Services
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