Please note that job location is flexibleGo-to-Market Client Solutions Lead: The client-centric pillar is led by GTM client Leads and acts as the Voice of the Customer, ensuring that the product continuously meets or exceeds customer expectations and requirements. This pillar focuses on communicating the product vision clearly and framing key milestones, presenting the roadmap as a guide to customers rather than a fixed commitment. By doing so, it helps customers plan integrations, certifications, and other necessary steps for seamless adoption, migrations or implementation. The primary responsibility in this phase is to transition products from being sales-ready to revenue-ready, ensuring that the product is fully integrated into the customer’s portfolio and delivers long-term value. This is crucial for ensuring smooth customer adoption, driving customer satisfaction, and establishing long-term success in the market. The adoption phase sets the stage for sustained growth, helping to secure customer loyalty and maximize the lifetime value of each customer.Works closely with: Sales, Professional Services, Pre-sales, GTM Launch, Product ManagementEssential Functions/ Responsibilities:The main duties and responsibility of this role are to provide solutions and support to clients for all product platforms/services we are providing, which include but are not limited to the following:Develop and execute a product strategy that prioritizes client engagement (voice of, satisfaction, and retention from a global view)Own the specific customer product roadmap and ensure timely delivery of client-focused features and product updatesDevelop and implement initiatives to drive deeper engagement with key clients, ensuring they derive maximum value from the productAdvocate for clients within the organization, ensuring their needs and feedback are considered during the product development lifecycleLead regular client roadmap meetings, presentations, and demos to ensure that clients are engaged and informed about product updates and new featuresVoice of the Customer enthusiast, leveraging customer feedback to identify opportunities for product improvements and new features that enhance the customer needs.Work closely with internal stakeholders to align product development roadmaps with client expectations and business objectivesCollaborate with sales teams to understand client pain points, requirements, and opportunities for product solutionsWork with Global Product Management to identify pilots and early adoptersResponsible for communications on product updates and issues to the team so customer expectations can be managed successfully.Work closely with Global GTM Launch team, who are responsible for the launch, sales enablement deliverables to ensure they fit sales needsHelp drive M360 product roadmap prioritization and client migrationsProvide detailed migration and/or implementation plans for proposed solutions including scope and milestone planning by understanding all related client integration and requirements, consulting with engineers, architects, and other professional services personnel.Help create practical demonstrations and deliver impactful PoCs of proposed solutions and present them to prospect customersCompetencies / Skills Requirements:Experience in the technology, service amp; solutions ecosystemData-Driven Decision Making: Strong analytical skills and a data-driven mindset are crucial for identifying and prioritizing enhancements to product portfolioGlobal payment industry knowledgeKeen to work in a fast-paced organizationExperience working with other countriesStrategic Implementation: Capability to establish and manage KPIs for product portfolio, adapting the customer roadmap to align with strategic organizational goalSoftware amp; Hardware Product and Program ManagementCollaborative Leadership: Comfortable working in a matrixed environment, able to communicate effectively with multiple stakeholders, and understanding diverse perspectives to deliver optimized solutions, specifically Marketing, Professional Services and Pre-sales.Required Education / Experience Requirements:Bachelor’s degreeMinimum 10 years of industry and management experienceDemonstrable experience of delivering projects in a technology, services amp; solutions environmentDemonstrable experience of setting and managing stakeholders (all levels of seniority) expectation and satisfaction effectively internal as well as external (clients)Be self-supportive with a high degree of initiative amp; enthusiasm, requiring minimal managementDemonstrate ability to analyze amp; present business case requirements, project goals amp; progress at a strategic levelExcellent organizational skillsAbility to interact with key stakeholders and team members with tact diplomacy and poiseExcellent attention to detailPromote quality through continuous performance improvementThe use of good judgment and good interpersonal communication skillsWell developed analytical and problem solving skillsWorks harmoniously and effectively with others as part of a teamA self-starter who desires to show ownership and commitment to the jobExercises confidentiality and discretionDemonstrate ability to manage and deliver in a multi-project environmentThis position will involve national and international travel, overnight stays and out of hours workingLanguage Requirements: Spanish or French and EnglishBehavior skills:Autonomous person, can-do attitude, use to deliver on objectives, problem solverResponsible and engaged with the company, engaged to promote Ingenico as a customer centric companyCollaborative and sharing attitude, openminded, global mindset and respectfulStrong interest in technology, Innovation, ideally having worked in Innovation amp; technology ecosystem previouslyExperience in international companies and remote managementAs part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual#39;s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We want to adapt our processes and create a safe work environment that welcomes everyone.To learn more about what it#39;s like working inside Ingenico, follow us on LinkedIn