Cloud Operations Architect, Enterprise Support EMEA South
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? Cloud Operations Architects (COA) drive our customers’ innovative spirit across all technologies, including Compute, Storage, Database, Big Data, Application Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises in both the commercial and public sectors.
The Role
As a COA, you will help craft and execute strategies to drive customer adoption and use of AWS services such as EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and others. Your technical expertise and customer-facing skills will enable you to represent AWS effectively within customer environments and engage with senior leadership on incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic guidance to help plan and build solutions using best practices, proactively maintaining your customers’ AWS environments. Building close relationships will help you understand their business and technical challenges, enabling them to maximize value from AWS. The role may require travel of 10% or more.
Key Responsibilities
* Advise on solutions, provide technical guidance, and advocate for the customer.
* Ensure AWS environments remain operationally healthy while reducing cost and complexity.
* Develop trusting relationships with customers, understanding their needs and challenges.
* Drive technical discussions on incidents, trade-offs, and risk management.
* Consult with developers through to C-suite executives.
* Collaborate with AWS Solutions Architects, Business Developers, and Sales Managers.
* Proactively find opportunities for customers to gain additional value from AWS.
* Review service events, metrics, and pre-launch plans.
* Solve problems as customers migrate workloads to the cloud.
About the Team
Amazon values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. We welcome candidates with non-traditional career paths or alternative experiences.
Why AWS
AWS is the world’s most comprehensive cloud platform, trusted by startups to Global 500 companies. We innovate continuously to serve our customers better.
Work/Life Balance
We value work-life harmony and offer flexibility to support your success at work and at home.
Inclusive Culture
Our affinity groups foster inclusion, celebrating diversity through events and learning experiences.
Career Growth
We provide mentorship and resources to help you develop professionally.
Qualifications
* Experience with operational parameters and troubleshooting for compute, storage, networking, CDN, databases, DevOps, big data, security, or applications in distributed systems.
* Experience in technical engineering.
* Bachelor’s degree.
* Experience with AWS or other cloud services.
* Experience as a technical lead in enterprise or customer-facing environments.
Amazon is an equal opportunity employer. We value diversity and make decisions based on experience and skills. Protecting your privacy and data security is a priority. For accommodations during the application process, visit the provided link.
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