McCann Madrid, Community of Madrid, Spain, seeks an Account Supervisor (temporary leave) to be responsible for the relationship between the agency and day-to-day clients, providing strategic guidance to clients, managing the account team's performance, and cultivating strong client relationships to encourage new and repeat business.
The Account Supervisor demonstrates thinking across the client's line of business and not just on their teams' assigned projects.
Responsibilities
* Support the business in leveraging expertise to navigate the public sector's complexities and nuances to create breakthrough communications.
* Understand the fast-paced nature of business and positively respond to last-minute client requests.
* Assist the Strategy and Creative teams to write clear, powerful, insight-driven creative briefs, presentations, and other strategic documents.
* Guide the team and collaborate across the agency to drive magical creativity and innovation.
* Oversee administration and execution of numerous projects at the same time.
* Ensure that the company delivers the best possible product, firmly grounded in a thoughtful, strategically sound understanding of the clients' business.
* Partner with Strategy teams to identify key insights and monitor campaign performance.
* Build client confidence by knowing the objective and status of every client-related activity.
* Communicate challenging news to clients in a manner that minimizes negative impact on the agency.
* Identify opportunities when in client conversations and act on them to add value to the client or company.
* Keep the client and Business Lead updated on the status of account activities.
* Master a strong knowledge of the client's products, branding, and style guide.
* Nourish and safeguard the client relationship, maintain contact, and build rapport at as many levels of the organization as possible.
* Advance the team's professional development, monitor the work, and provide regular, timely performance reviews and guidance.
* Demonstrate strong collaboration, communication skills, respect, and professionalism in all interactions.
* Embrace and demonstrate McCann Worldgroup's culture and vision.
* Maintain knowledge of competitive trends within the category and recognize and address barriers to acquisition.
* Drive thought leadership and strategic deliverables for the brand's future.
Requirements
* Minimum of 5+ years' experience in a client service role in an agency.
* English and Spanish proficiency.
* The ideal applicant would have been involved in multiple integrated campaigns.
* Previous experience working on large productions is required.
* Continually drive for results and highest quality standards.
* Excellent communication skills – both written and verbal.
* Experienced people manager, demonstrating strong mentoring abilities.
* Highly developed organizational skills, excellent attention to detail, and the ability to work independently.
* Demonstrated strategic thinker with the ability to lead a business.
* Solid understanding of business and the current marketplace.
* Ability to design and deliver a presentation with a creative flair.
What We Offer
* Temporary contract
* Hybrid teleworking model
* Flexible schedule
* Training plans in our extensive training platform.
* 23 working days of vacation, plus 2 long weekends to choose from, plus 3 days at Easter, plus 3 days at Christmas.
* Your birthday is free!
* Incorporation into a multinational company with high professional, economic, and financial solvency.
McCann Worldgroup is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its forms. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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