Technical Business Development, AWS End User Messaging
Job ID: 3124793 | Amazon Development Center U.S., Inc.
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
The End User Messaging service powers the communication infrastructure for both AWS customers and Amazon digital properties, enabling SMS, MMS, WhatsApp, push notifications, and text-to-voice message delivery to end users.
Key Job Responsibilities
* Lead messaging and communications partnership initiatives, building relationships with key telecommunications technology partners.
* Manage the full partnership lifecycle – from identification through implementation and ongoing relationship management.
* Evaluate partnerships from both technical and commercial perspectives, ensuring alignment with strategic objectives and customer needs.
* Act as the primary technical liaison, translating complex telecommunications capabilities into clear business value for internal teams.
* Stay ahead of industry developments, including RCS Business Messaging, VoIP technologies, and regulatory compliance standards.
* Leverage AI technologies to optimize partnership processes and enhance the communications platform.
A Day In The Life
* Review overnight communications from APAC partners regarding a new carrier integration project. Prepare notes for the upcoming technical review meeting with solution architects.
* Lead a video call with a partner’s VP of Strategic Partnerships and their technical team to discuss API integration timelines and review performance metrics for existing messaging services. Present the roadmap for expanding voice capabilities and discuss potential customer opportunities.
* Meet with the product team to share updates about new compliance requirements. Collaborate on prioritizing feature requests and discuss technical feasibility of new integration points requested by key partners.
* Prepare materials for next week’s executive business review. Analyze performance metrics, compile ROI data, and create presentations highlighting successful joint implementations.
* Lead the monthly partnership status review with internal stakeholders. Update teams on partner pipeline, ongoing integrations, and emerging market opportunities.
* Draft a proposal for a new strategic partnership opportunity, incorporating AI-powered features for enhanced message routing and delivery optimization.
Basic Qualifications
* Minimum 5+ years experience in the telecommunications sector, with demonstrated expertise in carrier contract negotiations and vendor management.
* 2+ years experience in the A2P messaging space (carrier relations or business development).
* Comprehensive knowledge of global messaging infrastructure including carrier technology (e.g., SMS, MMS, RCS) and OTT platforms such as WhatsApp, Apple Messages for Business, Line, Kakao Business, Viber.
* Experience negotiating commercial terms and pricing within the telecommunications industry.
* Proven international experience in at least one telecom market outside of the US/Canada, with understanding of regional market dynamics and regulatory frameworks.
* Strong understanding of software, APIs, cloud platforms, and emerging technologies, with ability to converse at a deep technical level.
Preferred Qualifications
* Experience leading cross-discipline teams for major feature and service launches.
* Experience influencing at all levels of an organization.
* Excellent communication and negotiation skills to prioritize projects and secure commitments from internal stakeholders, including TPMs, SDEs, SDMs, program managers, and leaders at multiple levels across operations, legal, and business areas.
* Excellent writing and communication skills.
* Exceptional analytical and project reporting skills.
* Strong bias for action with an ability to operate in a fast-paced environment both for the short-term answer and for a long-term scalable solution.
* Have experience shaping business strategy for technical products or services.
* Possess deep industry expertise in enterprise software and services.
* Masters of Business Administration degree preferred.
Professional Traits of Amazon Leaders
* Relentless focus on the customer.
* Exhibit excellent judgment.
* Have high standards.
* Dive deep into the details of the business.
* Deliver results.
* Think big.
Equal Opportunity Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status.
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