Work model: Onsite – Barcelona
What makes Cognizant a unique place to work?
Cognizant stands out as a truly unique place to work, thanks to its dynamic combination of rapid growth and a global, innovative-driven environment. This creates exceptional opportunities for individuals like you—professionals with an entrepreneurial mindset who aspire to make a meaningful impact.
At Cognizant, you will collaborate with talented colleagues from around the world to design and deliver cutting-edge solutions for leading global companies. Together, we help organizations become more agile, innovative, and successful. This is your chance to be part of that transformation and contribute to a remarkable success story.
We are currently seeking a Desktop Engineer/Systems Engineer to join our team.
The ideal candidate will provide technical support for troubleshoot issues and ensure seamless operation of desktop systems. This role requires strong problem-solving skills and a customer-focused approach to deliver high-quality support.
Can you see yourself in this position? Check the requirements and apply!
Key Responsibilities:
* Manage Lifecycle Owning SLA, KPI and driving IT Asset Operations to meet Service Level objectives
* Driving & Monitoring queue for request ticket closure for allocation and release
* Installing, configuring, and troubleshooting laptops in technological environment
* Process gaps analysis which led to Asset Operations escalation and providing fixes
* Manage the operations of Inventory Management function of stores
* Material Handling, Storage & Preservation
* Plan and execute Asset verification, investigate and report on variances, make necessary recommendations to resolve discrepancies
* Operational action points tracking Threshold Stock Maintenance
* Daily dashboard publishing
* Conduct on floor support on resolving the reported issues
* Report on customer feedback and potential product requests
You are a person with:
* Excellent written and verbal communication skills
* Hands‑on experience with Windows and Google Chrome OS
* Organizational skills and knowledge of Stock Tracking methods
* Expertise in ITIL Incident, Change and Service Request Management
* Proven work experience as a Support Engineer or similar role
* Experience with office automation products and computer peripherals, like printers and scanners
* Excellent problem‑solving and multitasking skills
* Customer‑oriented attitude
* Knowledge of defined SLA’s (Service Level Agreement)
* Experience in Asset Management
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