A TAG HEUER CLIENT ADVISOR IS…
…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION
* Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
* Supports colleagues & other team members in the boutique
* Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
* Proposes new ideas to develop sales (merchandising, events, product mix…)
…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS
* Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
* Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
* Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
* Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship
…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR
* Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
* Leverages properly all tools (CEGID, Salesforce) and performs VM
* Coordinates Aftersales operations until the return of the watch
* Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)
* Contributes to a positive, inclusive and supportive work environment
* Contributes to the store maintenance
* Ensures compliance with internal control policies
Job Responsibilities
Hard Skills
* Knowledge of luxury retail environment (minimum 2 year-experience)
* Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
* Fluent in English + Spanish, a third language is a plus
* Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
* Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales…
* Knowledge of Client and Clienteling KPIs
* Knowledge of digital tools
* Knowledge of / interest for Brand DNA, history & collections
* Knowledge of Front and Back tools
* Knowledge of (Brand) Retail Procedures
Soft Skills
* Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients
* Open minded, excellent interpersonal and communication skills
* Energetic, self-motivated, action and results-oriented
* Self-starter, able to work effectively in a fast-paced and dynamic environment
* Adaptable to changes, flexible, able to bring up new ideas and solutions
* Team spirit, high integrity and transparency
* Ability to represent the Maison in & outside the store, great presentation skills
* Digitally savvy, fast learner and rigorous
Profile
Minimum of 3 years of professional experience in store or related areas. If possible, full commercial training Affinity with fashion and jewelry/watchmaking. Experience with Visual Merchandising as a sales tool. Open-minded character Good communication skills Fluent in English Predisposition to customer service.
TEMPORARY POSITION in the El Corte Inglés La Castellana boutique in Madrid.