Role Overview
Join to apply for the Delivery Manager (m/f/d) role at DEKRA España .
You will be responsible for ensuring efficient, high-quality delivery of Data & AI services, acting as the bridge between business needs and the technical capabilities of our teams. You will coordinate cross-functional groups, supervise project execution, and ensure compliance with operational, regulatory, and security standards.
Responsibilities
Maintaining overall responsibility for customer satisfaction, ensuring effective and consistent delivery of Data & AI services.
Collaborating with the Data & AI technical leadership team to define, standardize, and execute operational procedures.
Managing projects, costs, and budgets to ensure all initiatives are delivered on time, within scope and quality expectations.
Actively participating in meetings with clients and executive stakeholders, providing visibility into service status and generated value.
Managing client expectations and ensuring alignment between business needs and technical team capabilities.
Ensuring delivery quality by supervising technical standards, data governance practices, model performance, and SLA compliance.
Identifying, assessing, and communicating risks related to compliance, data privacy, security, and AI ethics in collaboration with Legal, Risk, and Cybersecurity teams.
Driving opportunities for process improvement and automation within AI services.
Supporting internal engineering teams to ensure stable and efficient operations.
Prioritizing and managing technical escalations, ensuring timely issue resolution and clear communication with clients.
Conducting regular service reviews, presenting metrics, performance insights, roadmaps, and strategic recommendations.
Benefits
Summer and Christmas intensive workday, as well as every Friday throughout the year. Working hours: Monday to Friday with flexible entry hours.
Possibility to participate in the company's corporate benefits: Private health insurance, restaurant vouchers, opportunity to teach English classes.
Discounts on major brands: Textiles, consumer goods, leisure, electronics, travel agencies.
Ongoing and specialized training provided by the organization.
Required Qualifications & Competencies
5+ years of experience in Service Delivery, Service Management, Project Management, or similar roles within Data or AI environments.
Strong English communication skills, with the ability to explain technical concepts clearly to international clients.
Solid technical foundation combined with a business-oriented mindset and demonstrated leadership and people‐management skills.
Proven experience managing AI‐related services and projects.
Strong understanding of ITIL, incident management, service governance, and critical platform operations.
Experience leading the creation and maintenance of operational procedures, policies, and technical documentation.
Solid experience in budget control, financial analysis, and KPI tracking.
Excellent communication, presentation, and stakeholder management skills across both technical and business domains.
Experience working with compliance, data privacy, security, and risk management applied to data and AI models.
Strong focus on continuous improvement, leveraging metrics and data‐driven decision‐making.
Ability to work in high‐demand environments and coordinate multidisciplinary teams.
Advanced certifications such as ITIL, PMP, or Cloud certifications (AWS, Azure, GCP) will be considered a plus.
Seniority Level
Mid‐Senior level
Employment Type
Full‐time
Job Function
Consulting, Engineering, and Management
Industries
Computer Networking Products, Software Development, and Telecommunications
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