PpThe Barcelona Medical Team provides medical assistance 24 hours a day/365 days a year to our customers around the world. They also decide cover on medical incident claims (including trip cancellation), and provide support on recoveries, invoice audit, and Telemedicine services. /p pThe position holder leads our travel medical team in Barcelona, consisting of both nurses and medical doctors. They act as local clinical expert for complex medical cases and provide the medical team with high quality medical support, supervision and orientation. The position holder is in regular contact with other teams within AXA: Operations Teams, Acute Care Centers for escalation of complex cases, the remaining 32 AXA offices globally who support the AXA Assistance medical service, commercial team, customer experience, transformation and working relationship with Heads IMS and Group CMO. /p h3Medical Team Management /h3 ul liEnsure the medical team is effectively processing medical assistance cases in accordance with established procedures for international medical assistance. /li liLead the medical team, fostering a collaborative and productive team spirit, monitoring productivity, and participating in size requirement definition. /li liEnsure 24/7 medical coverage, including on‑call doctors. /li liValidate internal escorts (when nurses or doctors travel to repatriate a patient) and necessary medical equipment. /li /ul h3Patient Care and Quality Assurance /h3 ul liResponsible for ensuring that patients are evaluated and receive medical care at the highest level of medical expectation within the group (generally at the level of the most developed healthcare systems). /li liMonitor the quality of service delivered by all medical team members, identifying any training requirements or senior intervention needs. /li liAct as the medical lead and decision‑maker in the medical team’s daily case review meetings when on duty. /li liProvide support to team members on a consultative basis, including daily case reviews and any relevant matters. /li /ul h3Case Management /h3 ul liActively manage complex medical assistance cases. /li liAdvise on the most appropriate repatriation plan if applicable. /li liMeet the needs of ATI’s and local clients by ensuring patients, relatives, and traveling companions receive reassurance and medical advice during the provision of medical assistance services, including direct contact with these customers when necessary. /li /ul h3Communication and Coordination /h3 ul liProvide support to operational teams through effective communication with coordinators and agents as required. /li liEnsure accurate medical records are recorded in the company’s computer system. /li liEnsure optimum communication and support between medical and operational teams, facilitating teamwork. /li /ul h3Governance and Improvement /h3 ul liProvide guidance on clinical governance and ensure continuous improvements in medical operational service delivery. /li liBe part of the escalation process for medical, repatriation, Red Flags, or any delicate case queries. /li liParticipate in the Crisis Cell when activated. /li /ul h3Strategic Support and Development /h3 ul liSupport AXA Partners’ strategy, particularly actions to digitalize our processes, reduce average costs, and increase productivity. /li liSupport the development and implementation of any medical services offered by the geo, including but not limited to tele-consultation, corporate mobility, second opinion programs, and other emergency and non‑emergency products. /li liSupport the Medical Network Department. /li /ul h3What You’ll Bring /h3 ul liDoctor diploma /li liAt least 10 years clinical experience. /li liMinimum 5 years in Critical Setting – ITU, A+E, Internal Medicine with critical care experience. /li liIdeally experience in worldwide medical assistance or in disaster medicine. /li liEvidence of current professional registration with the appropriate professional body. /li liMaintain currency in clinical practice. /li liKnowledge of indications/contraindications of medical transport, particularly aeromedical. /li liExperience in managing teams of professionals. /li liExcellent communication and organisational skills. /li liA commitment to the development of the company through setting high standards. /li liA willingness to undertake new challenges, and work across functions under own initiative. /li liTo act as a change agent and be an influencer to achieve business targets. /li liNegotiation level (C1) of Spanish and English, French being a plus. /li /ul pWe’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Integral HR Response - /p /p #J-18808-Ljbffr