Is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.
Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.
Learn more¿Es usted el candidato adecuado para esta posibilidad?
Asegúrese de leer la descripción completa a continuación.Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.
We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.ResponsibilitiesWe are looking for a people-oriented Public Tender and Customer Service Specialist for our multilingual customer service team in Barcelona
This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, account managers, project managers, logistics, manufacturing and service representatives).
Your primary responsibility will be to review terms & conditions, the preparation of the administrative documents and questionnaires for Tenders and creating and processing of sales quotes.
You will be expected to take appropriate ownership to resolve issues throughout the quote to cash and revenue process.What will you be doing?
Managing Public Tenders and customer requests such as end-to-end order status management, for example:Tender quote creation based on input from account manager (CRM Salesforce, Microsoft Excel and Word) in close alignment with our contracts departmentObtain necessary approvals for any non-standard aspect of a dealTender order creation based on input from customer, contracts and revenue lead (DBMS Oracle)Manage complex Tender deals in close alignment with solutions specialistsMonitor end-to-end order process status and ensure closureResolve questions around invoicing requirements, contract issues, revenue recognitionResolving problems by applying established policies, procedures and tacticsDetermining and developing new or improved approaches to processes or tasksExercise sound planning and judgment when managing client requestsWhat we offerA place within an exciting company
At Keysight, we develop with our visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world.Our benefits are:Competitive salary based on experienceA highly attractive benefits packageLunch vouchersPrivate health insuranceGym FundingKeysight Results BonusStock Purchase PlanLife insuranceFlexible working hours and working from home daysIndividual training curriculum and development opportunitiesFor more information about Keysight see the link to our culture and Spanish Benefits.QualificationsMaster communicator alert xsgfvud Native-level German is required, with Dutch and French skills as a fantastic bonus – your multilingual abilities will be your superpower in this global role.Proven track record of at least 2 years navigating high-stakes, dynamic customer service landscapes – where every challenge is an opportunity to excelExperience in terms and conditions review for dealsPositive, can-do attitude to ensure customer satisfaction and to go "above and beyond"Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationshipsGood time management and organizational skills to maximize productivityDetail and process oriented to ensure data accuracy and operational excellenceProactively resolve complex issues with the best interest of customers and Keysight in mindThrive under pressure and transform potential stress into strategic problem-solving opportunities