Role - NOC Engineer
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Location - Remote, Spain
Type - Permanent
:
NOC technician with knowledge of 2G, 3G, 4G and 5G RAN
- Experience with Nokia and Ericsson radio equipment for the aforementioned technologies
- Experience with Tier 1 operators in Spain
- Extensive experience in N1 Technical Support, with extensive experience in RAN network management.
- Knowledge of RAN protocols, equipment, functionalities, etc.
- Ability to analyse, troubleshoot and propose solutions.
Responsibilities
- Management of N1 incidents, diagnostics, customer complaints and execution of BTPs.
- Proposing corrective actions for recurring issues.
- Management of the NOC team and ability to analyse quality
Tools
- Systems for receiving activity and tasks, incident management and BTPs: iGRI
- Network Element Management Systems: those specific to the relevant RAN manufacturers.
- Network and Fault Management Systems: OMEGA, INFOVISTA, GRAFANA. xugodme
- Case escalation: iGRI, CEX.
- MS Office: Excel, PowerPoint and Word
Language
- Spanish is essential
- Candidates must be resident in Spain
- English would be an advantage.