Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
About the Role
The Human Pharma Services (HPS) team provides centralized global support to internal marketing teams, offering end-to-end services from creative content to digital operations. The Web Factory, in partnership with offshore production teams, manages websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
Key Responsibilities
1. Collaborate with cross-regional stakeholders to gather feedback, provide updates, and promote continuous improvement.
2. Monitor and optimize service quality and cost-efficiency delivered by Production Partners.
3. Ensure adherence to and improve Service Operations Tools such as Jira and ServiceNow.
4. Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
5. Plan and execute pilot programs for new services, including demand analysis and performance metrics.
6. Support the platform migration roadmap, including site grouping and maintaining a clean site inventory.
7. Produce reports on incidents and service requests for continuous improvement.
8. Collaborate with the product team to define process requirements.
9. Create technical training content for Production Partners in coordination with the platform vendor.
Skills and Experience
* Academic background in Project Management, Marketing, IT, or related fields.
* At least 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Fluent in English and able to work in an international environment.
* Excellent organizational, communication, and presentation skills.
* Interest in the pharmaceutical industry is a plus.
What We Offer
* Permanent contract with flexible scheduling.
* Training and certifications.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
About Omega CRM
Omega CRM, part of Merkle and dentsu, is a global digital company with over 23 years of experience, specializing in customer-centric solutions across various industries. We value talent, flexibility, commitment, and innovation, and are committed to societal betterment.
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