Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer‐focused individuals who want to join our team as a Site Leader. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data‐driven decisions and analytical problem‐solving. Our Operation's workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!
Key job responsibilities
Support, mentor, and motivate your team
Lead large‐scope projects with site and regional impact
Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
Manage safety, quality, productivity, and customer delivery promises
Collaborate with all support teams including (but not limited to) Safety, Ops Integration, Loss Prevention and PXT to develop plans to meet business objectives
Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments)
Work a flexible schedule (weekends and/or overnight shifts)
Basic Qualifications
Bachelor's degree or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Employee and performance management experience
Business level of English
Preferred Qualifications
Bachelor's degree in supply chain management, operations, engineering, analytics or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted: October 27, 2025 (Updated 1 day ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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