Front Office Agent - Melià Milano
Join to apply for the Front Office Agent - Melià Milano role at Meliá Hotels International.
“The world is yours with Meliá.”
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of versátil compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Mission
Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. They work alongside the team to meet and exceed customer service expectations.
Responsibilities
- Personalize each guest's interaction by using their name during conversations.
- Be responsible for maintaining guest profiles to provide an accurate source of information on each guest’s needs and preferences, in compliance with local data regulations.
- Stay informed about potential VIPs arriving or visiting various hotel areas, ensuring they are welcomed and accompanied to their destination.
- Efficiently handle all front desk administrative tasks, ensuring guest account accuracy and proper billing/credit card processing in line with local charge limit regulations.
- Ensure all relevant information is promptly communicated to the front desk management team.
- Seek continuous improvement in personal knowledge and skills, actively engaging with leadership in creating best practices for the front desk.
- Maximize hotel sales and revenue by promoting upselling/cross-selling.
- Ensure guests receive a quick and efficient check-in and check-out process. If applicable, be knowledgeable about the digital check-in process to assist guests accordingly.
- Demonstrate the ability to work under supervision and maintain a courteous and helpful attitude toward both colleagues and guests, with strong communication skills, enthusiasm, and a willingness to learn.
- Have the ability to understand and exceed guest expectations and needs.
- Support, uphold, and enforce hotel service standards.
- Ensure that all guest inquiries or requests are handled politely and efficiently within an acceptable timeframe.
- Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
Qualifications
- University degree or vocational training in Tourism, hotel management, or similar.
- Advanced in Italian and English.
- At least one year of experience in the same role.
Equal Opportunity
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.
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