As one of our valued Resort Representatives, you will play a vital role in sharing local knowledge, delivering outstanding customer service, and enhancing our customers' holidays by introducing them to our experiences on offer. You will work as part of a team with internal and external suppliers and be responsible for resolving customer queries or problems using our in-house digital systems.
What can we offer you?
We offer our valued colleagues a range of benefits including:
* Excellent salary with annual pay review
* Fully paid training and IT equipment
* Monthly 1-1 meetings with your Team Leader
* 31 days holiday entitlement per annum
* Two days off per week
* Monthly rosters sent in advance
* Discounts on Jet2.com and Jet2holidays flights and holidays
* Recommend a friend bonus scheme
What will you do in the role?
Reporting to the Resort Team Leader, you will work as part of a team with internal and external stakeholders to deliver VIP, industry-leading customer service to our customers. You will receive comprehensive training to ensure you:
* Create memorable experiences for our customers in resort, being available at their accommodation to resolve any issues during their holiday
* Utilise a Sales through Service approach by recommending local experiences and attractions matching our customers' needs
* Support with any disruptions, serious emergencies in resort, and customer escalations
* Represent Jet2holidays during scheduled hotel visits and virtually via video call for urgent queries
* Maximise branding opportunities within our hotels and resorts
* Support airport operations on busy flight days, working in arrivals and departures
What will I need?
You must have full right to work documents for Spain and be living in the destination or willing to source your own accommodation. You should already be a driver with access to your own vehicle for work purposes, with travel expenses reimbursed.
Working hours will vary each month, including early starts, late finishes, split shifts, and weekends. Rosters will be provided 3-4 weeks in advance. Flexibility to support with flight disruptions, emergencies, and escalations is required.
Customer service experience is advantageous but not mandatory. You should be able to handle a variety of customer-facing situations, solve problems, maintain a positive attitude, and be IT confident to use in-house digital systems daily on a tablet device.
Apply today to join the UK’s Number One Tour Operator! After submitting your application, you will be invited to complete the recruitment process.
Follow us on Facebook: Jet2Careers Overseas to meet some of our team and learn about life with Jet2holidays.
We look forward to receiving your application and starting your career with Jet2holidays!
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