Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with diverse, talented people. Be home, belong, and start your journey to #BeMore
Top Reasons to work with TDCX
* Attractive remuneration, great perks, and performance incentives
* Comprehensive medical, insurance, or social security coverage
* World-class workspaces
* Engaging activities and recognition programs
* Strong learning and development plans for your career growth
* Positive culture for you to #BeMore at work
* Convenient location with direct access to public transport
* Flexible working arrangements
* Mentorship and coaching by industry experts
* Join a globally recognized company with numerous industry awards
What is your mission?
* Perform channel monitoring to evaluate employee behavior, customer service performance, and compliance with company policies and regulations
* Provide structured feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities
* Prepare and analyze internal and external quality reports for review with stakeholders and clients
* Collaborate with call quality team members and QA Manager to streamline QA processes and enhance service delivery and customer experience
* Develop evaluation programs aligned with account objectives, working with Operations, Training, and Clients to identify root causes and implement strategic solutions
* Utilize call center tools and client systems to gather data, analyze trends, and identify quality issues
* Perform other duties as assigned to support the continual improvement of TDCX's Quality Management System
Who are we looking for?
* Possess at least a Diploma, Bachelor's Degree, or higher in any field
* Preferably with 2 years of relevant experience; fresh graduates are encouraged to apply
* Experience in quality audits, root cause analysis, calibration, and process improvement initiatives
* Knowledge of quality tools, methodologies, and terminology
* Ability to train and develop support agents
* Excellent organizational, time management, customer service, and problem-solving skills, even under interruptions
* Strong verbal and written communication skills in English and the local language of the support market
Who is TDCX?
TDCX provides transformative digital customer experience solutions, helping leading brands acquire new customers, foster loyalty, and protect their online communities.
We serve clients across fintech, gaming, technology, travel, digital advertising, social media, streaming, and e-commerce sectors. Our strong presence in Asia and our commitment to #BeMore have earned us numerous industry awards, including recognition as one of the best companies to work for in Asia.
Join us for first-rate workspaces, competitive compensation, career growth opportunities, and exciting workplace perks. Discover what a career with TDCX can offer you.
Job Segment : QA, Quality Assurance, Call Center, Business Process, Advertising, Quality, Technology, Customer Service, Management, Marketing
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