Are you the one?
As a Helpdesk Intern, you will be part of our IT Team and you will work in a dynamic, fast-paced and quite international as well as changing environment! Handling tickets related to daily work incidents as well as keeping SanLucar up to date with new digital IT tools are your main responsibilities! You will furthermore assure that all our co-workers have their necessary IT tools, both software and hardware, which includes their initial set-up as well as future maintenance.
We are looking for a curious person who enjoys making things easier for others and providing an excellent incident management service to the rest of our SanLucar team! If you also enjoy researching and reporting on new digital tools, you have recently finished your studies and you want to put into practice what you have learnt, this is your opportunity!
Your role highlights – your responsibilities
* You will be in contact with end users seeking technical support via ticketing system, phone, or email
* You will do remote troubleshooting using diagnostic techniques and questions
* Determine the best solution based on the problem and the details provided by the users
* You will accompany users in the problem-solving process
* You will forward unsolved problems to the next level of IT support staff
* You will provide accurate reporting on SLAs and other issues
* You will track and update the customer status and information
* You will forward any feedback or suggestions from users to the appropriate internal team
* You will identify and suggest possible improvements to procedures
* You will write, edit and review training manuals for new and updated software and hardware.
Become SanLucarian - What’s in for you?
* You’ll find a young, dynamic and changing work environment
* Feel comfortable leaving your suit behind! We don’t have a dress code
* Experience different cultures - Multinational is what describes us best as we’re a team of 30 nationalities
* We work flexitime
* Participate in events, meetups & teambuilding activities
* Identify yourself with our core values: Partnership, Commitment, Performance Orientation, Innovation Spirit, Drive for Learning
Your skills & knowledge
* Dual Education (FP Dual) in IT, Studies in IT or similar education
* You already have some experience in IT Systems, Helpdesk, or similar
* Passion about new technologies & digital trends regarding IT tools
* You feel comfortable expressing yourself in English and/or other languages which are valued
* Excellent networking and communication skills
* Very good knowledge in traditional O365 applications (Word, Excel, Outlook, OneNote, etc.) as well as other more advanced ones such us as MS Forms, OneDrive, Planner, Groups, Teams, etc.