Job Title : Technical Support Advisor (C2 Portuguese B2 English)Location : A Corua Spain / Remote (within Spain)Work Schedule : 39 hours per week Monday to Friday rotative shifts between 9 : 00 AM 9 : 00 PMSalary : 23500 per annum up to 6000 in bonusesDocuments Accepted :Spanish Residence CardEU IDJob Description :We are looking for a dynamic and customerfocused Technical Support Advisor to join our team.
This role offers an exciting opportunity to work in a fastpaced multinational environment.
You will provide technical support to customers in Portuguese and English ensuring their issues are resolved effectively and efficiently.
The ideal candidate will have excellent problemsolving skills a passion for helping others and the ability to work in a teamoriented setting.Key Responsibilities :Provide technical assistance to customers via phone email and chat in Portuguese (C2 level) and English (B2 level).Troubleshoot and resolve technical issues related to products or services ensuring customer satisfaction.Document customer interactions and technical resolutions in the CRM system.Follow standard procedures for the escalation of unresolved issues to higherlevel support.Maintain uptodate knowledge of products services and processes to offer timely and accurate information to customers.Collaborate with other departments to ensure a smooth customer experience.Participate in training sessions and team meetings to improve product knowledge and skills.Requirements :Fluency in Portuguese (C2 level) and English (B2 level) .Previous experience in a technical support or customer service role is preferred but not essential.Strong problemsolving and analytical skills.Excellent communication skills both written and verbal.Ability to work in a fastpaced and customerfocused environment.Ability to work in rotative shifts 9 AM 9 PM).Eligibility to work in Spain (Spanish Residence Card or EU ID).Relocation Assistance :Flight expenses reimbursement up to 500.Assistance with finding accommodation to help you settle into your new role in Spain.Benefits :Competitive salary with the potential to earn up to 6000 in annual bonuses.A vibrant and supportive team environment.Opportunities for career growth within the company.Full training and onboarding to help you succeed in your role.Worklife balance with a structured work schedule.If you have a passion for technology and customer service and youre ready to join a growing company apply now to become part of our teamDocuments Required :Spanish Residence Card or EU IDWe look forward to hearing from youKey SkillsDhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software ApplicationsEmployment Type : Full TimeExperience : yearsVacancy : 1
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