OverviewAs SAP Solution Architect – Customer & Technical Service, you play a key role in shaping and scaling modern service processes within a global, highly regulated environment. Based in Barcelona, you work at the intersection of business, IT, and operations, translating service requirements into robust SAP CS solutions that support reliable, compliant, and efficient customer and technical service operations worldwide. You join an international SAP landscape and contribute directly to Fresenius Kabi's S/4HANA transformation, while working in a location that combines strong tech talent, global exposure, and high quality of life.
Key Responsibilities
SAP CS Solution Design & Delivery: Design, implement, and continuously improve SAP CS functionalities supporting customer and technical service processes. You ensure scalable, future-proof solutions and integrate SAP CS with adjacent modules such as PM, SD, MM, FI-AA, PS, and CRM to enable end-to-end service workflows.
Process Harmonization & Compliance: Drive standardized and compliant service processes across countries. You actively embed maintenance and service regulations into system designs and ensure audit-ready, risk-aware operations in a regulated environment.
Stakeholder Collaboration & Requirements Management: Collaborate with global business stakeholders, IT teams, and external partners to capture requirements, lead workshops, and translate business needs into clear functional specifications and system solutions.
S/4HANA Transformation & Innovation: Contribute to global S/4HANA transformation programs with a strong focus on SAP CS. You actively shape the future SAP service landscape and may support large transformation initiatives full-time.
Operational Support & Continuous Improvement: Provide expert-level support and troubleshooting in productive SAP CS environments. You develop preventive maintenance templates and continuously identify opportunities to improve usability, stability, and performance of service solutions.
What You BringQualifications
Bachelor's or Master's degree in Engineering, IT, Business Informatics, or a related field
6+ years of hands-on SAP CS configuration and implementation experience
Strong process knowledge across service execution, technical objects, warranties, partner data, billing, and call handling
Solid understanding of SAP integrations with PM, SD, MM, FI-AA, PS, and CRM systems (e.g., Salesforce)
Experience in manufacturing environments; exposure to pharma or other regulated industries is a plus
Skills & Mindset
Strong focus on compliance, quality, and risk management
Ability to work effectively in global, matrixed organizations
Proactive, structured, and solution-oriented working style
Excellent communication, facilitation, and stakeholder management skills
Fluent English (written and spoken); German is an advantage
Willingness to travel occasionally
Why Join Us in Barcelona?You will join an international healthcare company with a strong purpose: improving patients' lives worldwide. Based in Barcelona, you benefit from a vibrant tech hub, international teams, and attractive work-life balance. This role offers exposure to global transformation programs, modern SAP technologies, and the opportunity to shape mission-critical service processes in a growing organization.
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